Terms Of Service

Terms and Conditions of Supply of our Products

These are the terms on which we supply our products to you. We suggest you take a read of these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, what to do if there is a problem or you want to cancel and other important information.

Section 1 - Information about us and how to contact us

Who we are. We are Carbo Wines – nice to meet you. 

How to get in touch with us. You can email us at hello@carbowines.com or using the contact form on our ‘about’ page.

How we may contact you. If we have to contact you, we will give you a ring or email you using the information you provide us in your order. 

Section 2 - Ordering

How we will accept your order. You will know when we have accepted your order when we email you to accept it. If you've not heard anything from us or need to make changes, please get in touch.

Age restriction. You must be over 18 years old to purchase.

If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you. This might be because the product is out of stock, because we have identified an error in the price or description of the product, because we are unable to meet a delivery deadline you have specified or because you are not old enough. 

Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not send to addresses outside the UK.

Section 3 - Our products

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display our wines and other products accurately, your product may vary slightly from those images.

Product packaging may vary. The packaging of the product may vary from that shown in images on our website. 

Section 4 - Changing your order

If you wish to make a change to the product(s) you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product(s), the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change and are yet to send the products out to you, we will happily cancel the order and refund you. 

Section 5 - Sometimes we need to make changes to your order (subscription boxes)

Sometimes our products may be subject to last-minute substitutions. We have to print our tasting notes in advance of sending out boxes, so the wines displayed on the tasting notes pages may vary slightly to the wines in your box at this time. We assure you that we try our best to avoid this where possible and thank you for your understanding when this happens.

Section 6 - Shipping

For all things shipping, please see our Shipping Policy.

Section 7 - Cancellation

You must give at least 3 working days’ notice before cancelling your subscription to avoid being charged for your next billing cycle.

How do I cancel? We don’t want to lose you but if you want to cancel you can do so at any time. If you’d like to do so, you can email us on hello@carbowines.com.

Please note we need at least 3 working days’ notice to cancel before your next billing date, and 24 hours to process your first order.

Section 8 - If there is a problem with the product and Returns

How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can email us at hello@carbowines.com

Returns. If you’re not entirely happy with your product(s), please see our Returns Policy.

Section 9 - Price and payment

Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.

What happens if we get the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. 

When you must pay. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we send the products to you. 

Section 10 - Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. Suppose we fail to comply with these terms. In that case, we are responsible for the loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. That said, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both you and we knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match the information we provided to you, of satisfactory quality, fit for purpose, and supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.

We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Section 11- How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

Section 12 - Other important terms

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law, and you can bring legal proceedings in respect of the products in the English courts. 

Section 13 - Carbo Club free delivery

*Free UK delivery (Nationwide "Next Day" delivery for orders placed Mon-Fri & Brighton "Same Day" delivery for orders placed Mon-Sat) available to Carbo Wines members on orders valued over £30 and placed before 1 PM. Discount applied at checkout when you enter your unique code. A new and unique code will be issued each month. Please do not share your code with anyone else.

This offer is also subject to our Shipping Policy: See our Shipping Policy for details of the "Brighton" delivery radius. We don't intend to do this, but we may need to cancel, modify or suspend this offer in the future if anything beyond our control affects the running or fairness of this offer. Happy drinking, enjoy!

Terms for using www.carbowines.com

Terms for using www.carbowines.com

What's in these terms?

These terms tell you the rules for using our website www.carbowines.com (our site).

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

There are other terms that may apply to you

If you purchase goods from our site, our T&Cs of Supply will apply.

Our Privacy Policy.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. 

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws. All such rights are reserved.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. 

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. 

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact hello@carbowines.com.