Operations Assistant [Paid]


Applicants must be between the ages of 18-24 and currently receiving Universal Credit. For more information on the Kickstarter Scheme funding this job opportunity please read more here.

Carbo Wines, natural wine retailer, events company and importer are looking to hire a full time operations assistant to join our growing team. The successful candidate will provide administrative support to the logistics, purchasing and sales departments, with particular attention given to our growing import and trade work. We are looking for a natural wine lover with excellent organisation, communication and IT skills.

Key day-to-day responsibilities will include: 

Sales Orders:

  • Processing customer sales orders
  • Administering sales email inboxes (for private and trade customers)
  • Customer relationship management (responding to enquiries, notifying customers of price changes, suggesting alternative products and liaising with management to guarantee that Carbo customers are satisfied)


  • Ensuring the fulfilment of customer orders
  • Ensuring the delivery and input of new wines onto the Carbo website and into the Carbo wine cellar
  • Communication with couriers and import partners to address problems with deliveries and solve administrative issues or mis-picks. 
  • Weekly stock takes
  • Event logistics (ensuring the successful execution of Carbo Wine events: trade tastings, parties, and supper clubs). 


  • Monitoring sales and price margins
  • Assisting our accountant with credit control (chasing outstanding debts)
  • Answering queries from trade customers
  • Sending credit notes and statements to trade customers

Desired skills and experience: 

  • Passion for natural wines
  • Strong communication skills (experience in a similar operation role preferred)
  • Excellent IT skills, including knowledge of Microsoft Excel.
  • Ambitious, hard-working, and responsible, as well as excited to become a core member of the Carbo Wines team.


100% of the National Minimum Wage (or the National Living Wage depending on the age of the participant) for 25 hours per week for a total of 6 months.


How to apply:

To apply please email with subject line 'operations assistant application'. We will be taking applications until February 18th on a rolling basis.